FAQ
Welcome to the Aroselle Frequent Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Question 1: How long will it take to receive my order?
Answer: The estimated delivery time takes maximum 10 business days. Take into account that the orders placed after 5:00 PM (CET) will be handled the day after, which adds an extra day to the delivery time.
- Handling time: 1-2 business days
- Estimated delivery time: 4-10 business days
For more details, please refer to our Shipping Policy.
Question 2: Do you offer free shipping?
Answer: Yes, we offer FREE Standard Shipping on all orders within the United Kingdom.
For more information, please check our Shipping Policy.
Question #3: Where is the Aroselle located?
Answer: Aroselle is an online store for your home with its origin in Amsterdam, The Netherlands.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no extra cost. Please contact us within 48 hours.
For more information, see our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within, just contact us within this timeframe.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed within 3-5 business days.
See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at mail@aroselle.com
Question #10: Do you ship internationally?
Answer: No, we only ship within the United Kingdom at the moment.
Question #11: Do you have a physical store location I can visit?
Answer: We are an exclusive online store only, which allows us to offer a wide collection with the most beautiful and best quality products for a competitive price.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please email us at mail@aroselle.com for more details.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
Answer: You can track your order through the Track Order Page on our website.
Contact Information:
Store Name: Aroselle
Address: Keizersgracht 520H, 1017 EK Amsterdam
Email: mail@aroselle.com
WhatsApp: +31680227493
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
We will do our best to reply within 24-48hours.