Shipping policy

Shipping Policy

We are committed to providing an exceptional shopping experience for all of you. Kindly read our shipping policy before reaching out. 

Processing Time

Orders are processed within 1-2 business days.
Orders placed after 5:00 PM (CET) will be processed the next business day.

Transit Time

Once the order is processed, your package(s) will be shipped  by one of our trusted carriers. Total transit time is 3-8 business days. 

Delivery Time

Currently we ship exclusively to the United Kingdom. 
Estimated delivery time: between 4-10 business days.

Shipping Cost

We offer FREE Standard Shipping on all UK orders. 

Tracking 

Once your order has been dispatched, you will receive a tracking number via email. You can also track your item on our Order Tracking Page. 

Carrier Services

We partnered with reliable carriers for deliveries within the United Kingdom:
- Royal Mail
- Evri
- DPD UK

Delays or Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team. We are here to assist you and ensure your order arrives safely and on time.

Questions?

Visit our FAQs page or contact our customer services. 

Contact Information:

Store Name: Aroselle
Address: Keizersgracht 520H, 1017 EK Amsterdam 
Email: mail@aroselle.com 
WhatsApp: +31680227493

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
We will do our best to reply within 24-48 hours.